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Privacy Policy

A legal disclaimer

​Last Updated: Dec 23 2025
Introduction

Mountain View Farm BC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our products.

This policy applies to information we collect through our website, email communications, and any related services.

Information We Collect
Personal Information You Provide

When you place an order or contact us, we may collect:

  • Contact Information: Name, email address, phone number, shipping address, billing address

  • Payment Information: Credit card details or other payment information (processed securely through third-party payment processors)

  • Order Information: Products purchased, order history, preferences

  • Communication Records: Correspondence with us via email or other channels

Automatically Collected Information

When you visit our website, we may automatically collect:

  • Device Information: IP address, browser type, operating system

  • Usage Data: Pages visited, time spent on pages, referring website

  • Cookies and Tracking Technologies: Information stored through cookies (if applicable)

How We Use Your Information

We use your information to:

  • Process and fulfill orders: Including payment processing, shipping, and customer service

  • Communicate with you: Order confirmations, shipping updates, responding to inquiries

  • Improve our services: Understanding customer preferences and improving our website and products

  • Comply with legal obligations: Tax reporting, record-keeping requirements

  • Send marketing communications: Only with your consent, and you may opt-out at any time

How We Share Your Information

We do not sell your personal information. We may share your information with:

Service Providers

  • Payment processors: To process your payments securely

  • Shipping companies: To deliver your orders

  • Website hosting providers: To maintain our website

  • Email service providers: To communicate with you

These third parties are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements

We may disclose your information when required by law, such as:

  • Complying with legal processes (subpoenas, court orders)

  • Protecting our rights and property

  • Preventing fraud or illegal activities

  • Protecting the safety of our customers and others

Your Rights Under Canadian Privacy Law

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act (PIPA), you have the right to:

  • Access: Request access to the personal information we hold about you

  • Correction: Request correction of inaccurate or incomplete information

  • Withdrawal of Consent: Withdraw consent for certain uses of your information

  • Deletion: Request deletion of your information (subject to legal retention requirements)

  • Complaint: File a complaint with the Privacy Commissioner of Canada

To exercise these rights, contact us at mountainviewfarmbc@gmail.com

Data Security

We implement reasonable security measures to protect your information, including:

  • Secure Socket Layer (SSL) encryption for data transmission

  • Restricted access to personal information

  • Regular security reviews and updates

However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to:

  • Fulfill the purposes outlined in this policy

  • Comply with legal, accounting, or reporting requirements

  • Resolve disputes and enforce our agreements

When information is no longer needed, we securely delete or anonymize it.

Cookies and Tracking Technologies

[If applicable] Our website may use cookies and similar technologies to enhance your browsing experience. You can control cookies through your browser settings. Disabling cookies may affect website functionality.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies.

Minors' Privacy

We do not knowingly collect personal information from individuals under 13 years of age. If we become aware that we have collected such information, we will promptly delete it.

International Data Transfers

Your information may be transferred to and processed in locations outside of Canada. We ensure appropriate safeguards are in place to protect your information in accordance with Canadian privacy laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website with an updated "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

For questions, concerns, or to exercise your privacy rights, please contact us:

Mountain View Farm BC
Email: mountainviewfarmbc@gmail.com
Location: British Columbia, Canada

For privacy-related complaints, you may also contact:

  • Office of the Privacy Commissioner of Canada: 1-800-282-1376 or www.priv.gc.ca

  • Office of the Information and Privacy Commissioner for BC: 1-250-387-5629 or www.oipc.bc.ca

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